Help Desk Specialist

Job Description

Provide technical support for computer systems, software, and hardware.

Maintain the daily performance of computer systems.

Walk customers through the problem-solving process.

Follow up with customers to ensure issue has been resolved.

Gain feedback from internal customers about computer usage.

Job Requirements

At least 1 years experience in a similar position.

Strong knowledge and experience in the following domains (installations, troubleshooting, and issue resolutions):

Proficiency with all current versions of Windows (including installations and general support).

Office 365.

Windows servers including Active Directory, DFS, DNS, DHCP, etc.

Network and switch management – an advantage.

Skills:

Ability to work independently Self-managed and self-learning.

Great inter-personal ability and teamwork.

Able to work under pressure and meet deadlines.

Responsible, reliable, and loyal.

Quick learner.