Help desk Specialist

Job Description

Provide technical support for computer systems, software, and hardware.
Maintain the daily performance of computer systems.
Walk customers through the problem-solving process.
Follow up with customers to ensure the issue has been resolved.
Gain feedback from internal customers about computer usage.

Job Requirements

At least 1 years of experience in a similar position.
Strong knowledge and experience in the following domains (installations, troubleshooting, and issue resolutions):
Proficiency with all current versions of Windows (including installations and general support)
Office 365
Windows servers including Active Directory, DFS, DNS, DHCP, etc.
Network and switch management – an advantage
Experience with supporting 24/7 manufacturing production – an advantage

Skills:

Ability to work independently Self-managed and self-learning
Great inter-personal ability and teamwork
Able to work under pressure and meet deadlines
Responsible, reliable, and loyal.
Quick learner.

Job Locations
Ability to travel to both company branches Modiin and Rehovot